Transforming Client Communication and Legal Systems with Brian Glass
Are you struggling to maintain effective communication and client satisfaction in your law firm?
Join Moshe Amsel and Brian Glass, partner and trial lawyer, as Brian shares his expert strategies on creating effective client roadmaps, the importance of personal touch over automation, and why setting clear expectations is vital for client satisfaction. Moshe and Brian also dive into key factors that contributed to an impressive 383% revenue growth in Brian's division and the crucial role of speed and efficient case selection.
Listen now to uncover the secrets to transforming your legal practice and ensuring a positive client experience!
Episode Highlights
[00:00] - Introduction to Brian Glass
[14:37] - What Fuels Long-Term Success in Law Firms?
[26:30] - The Secret Ingredients of Exceptional Law Firm Customer Service
[40:53] - The Number One Key to Law Firm Growth
[48:34] - Brian's Parting Piece of Advice
Resources
Take the Law Firm Growth Assessment and find out how you rate as a law firm owner!
Check out our Profit with Law YouTube channel!
Learn more about the Profit with Law Elite Coaching Program here
Episode 40 - Lessons From The Life Of A Giant
Renegade Lawyer Marketing by Ben Glass
Living Forward by Michael Hyatt and Daniel Harkavy
Connect with Brian Glass: LinkedIn | Instagram
Great Legal Marketing Summit notes
Client Communication Portal Software for Law Firms: Hona
About Brian Glass
Brian is a trial lawyer, real estate investor, ultra-runner, and a devoted father of three boys.
He is a trailblazer in the Virginia legal community. Among his results are a $4.2M auto accident verdict (the largest in the state in 2022), a $3.4M medical malpractice verdict (2019), and the largest settlement involving the death of a child in Virginia history.
An entrepreneur at heart, Brian grew the revenue of the auto accident section at BenGlassLaw by 383% in his first four years with the firm. He believes that shaping a law firm that aligns with your values, building a team and client base that you enjoy working with is critical to the success of any law firm.
Raised in a family where law was a way of life, Brian's journey as a lawyer was inspired by his father's dedication to the profession. Today, as a father himself, he seeks to emulate the values he learned from his father, prioritizing family above all else. Brian's vision is not just about amassing wealth, but unlocking financial freedom to create a life that allows him to spend quality time with his family and pursue his passions.
Connect with Brian Glass on his LinkedIn. You can also follow him on Instagram.
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Author
Moshe Amsel
Author
Moshe Amsel the host of the Profit with Law podcast is not an attorney. As the owner of a successful accounting firm DreamBuilder Financial and Law Firm Growth coaching organization Profit with Law, Moshe has proven that there are better and different ways for a law firm to do business and be successful.
